FREQUENTLY ASKED QUESTIONS
Orders
Can I receive a discount code?
Sure. Subscribe to our Newsletter where we frequently share exlusive promos and discount codes
Did not receive item or item arrived damaged?
If your package is showed as delivered on the tracking app, please check if:
- The shipping address is right
- Look for a paper of attempted delivery
- Check every possible delivery place or check with your neighbor
If you still cannot find your package, we will have to start a lost-package claim. This may take up to 10 - 15 days. Depending on the results of the claim, we will be able to get insurance reimbursement and reship your item(s) as soon as possible. Keep in mind that we cannot issue a refund or replace your item(s) until the lost package claim is issued.
When will my order be shipped?
We aim to ship out your parcel from our warehouse located in Belgium within 1 business day of you placing your order. When your order has been dispatched from our warehouse, you will receive an email with a Track&Trace link, with this you can track the status of your shipment. In some cases, it may take up to 48 hours before the information is updated.
Please make sure to read our delivery page for more specific information regarding shipping times. These may vary, depending on where you are located.
Change or cancel my order?
After your order, you will receive a confirmation email. If there are any discrepancies with your order, please contact us as quickly as possible so we can correct the issue. Keep in mind that there is a limited amount of time after placing an order to modify or cancel. If the products are already processed, we're not able to change anything. If that's the case, you'll have to send the product back and ask for a refund.
Where is my order?
Is the estimated delivery date overdue? Please allow an extra few days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you as quickly as possible. Make sure you keep an eye on your tracking link for the latest updates.
How long does it take for my order to process?
Orders received before 3:00 PM Eastern Standard Time will be processed within the same business day, if the goods are in stock and the customer identification is verified. After your order, you will receive an order confirmation mail. If there are any discrepancies with your order, please contact us as quickly as possible.
Order Issues
Wrong item?
We are very sorry if you might have received the wrong item. We're human and things can go wrong. Please contact our support team and they will get this sorted for you. Do keep hold of your proof of postage in case we need to look at it later on.
Missing item?
We're sorry there's an item missing from your order. Before contacting our support team, have you checked:
- your email to see if we've sent your items in separate parcels?
- the item/s you ordered may have been out of stock?
- If you’ve placed multiple orders within a few days that qualify for free delivery and are being shipped to the same delivery address, your orders may be have been combined and split across multiple parcels
If you have an item missing from your order, please let us know within 15 days of your order being delivered and we’ll do our very best to help you further.
Payment & shipping
Do you ship internationally?
We are shipping to most of the countries in the world, but there are some exceptions. To make sure we ship to you, put your product in the cart and go through the checkout process.
What payment methods do you accept?
All the payment methods we accept are listed at the bottom of each page on our website.
What does the shipping cost?
If you add your product to the cart and go through the checkout process, you will see the shipping cost calculated.
Will I have to pay international taxes & duties?
Your order may be subjected to import duties and taxes, which are levied once a shipment reaches your country. Ormoda is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies may vary widely from country to country. Please contact your local customs office for more information.
Returns & refunds
Can I exchange my order?
No, you can only return your order for a refund.
What is your return policy?
Wrong size, color, or just not your thing? We get it, sometimes something just doesn't work for you and you want a refund. As long as an item is in its original condition, we accept the returns for free.
Items should be refunded within 30 Days. We aim to refund you within 14 days of receiving the returned item. If you have some issues with the return, please contact us as soon as possible, so you will be able to return the item in time.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Returning item in original condition?
It's totally fine to try an item, just like you would do in a regular shop. But please, don't actually wear it. All items returned will be inspected carefully. If an item is returned worn, damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs.
Return responsibility
Returned items are your responsibility until they get back to us, make sure they're packed up properly and can't get damaged on the way. Ensure that you get proof of postage in case you need to contact us about your return or if there might be any issues.
Warranty & support
Can I swim or shower with my watch?
A watch marked as water-resistant is designed only to withstand accidental splashes of water. Watches with higher levels of water resistance are indicated by levels of depth, which are usually indicated in meters. Please read the product information carefully, this information is different for each watch.
Account Settings
I cannot log in/register?
If you're having trouble signing in or register to Ormoda, you may be entering incorrect account information. Please make sure to check if the information you give is correct.
Here are some things to check:
- CAPS Lock and NUM Lock on Your Keyboard
- Passwords are case-sensitive. Please double-check that CAPS Lock and NUM Lock are not enabled and that you are using it when needed.
- Incorrect E-mail address
- Please make sure you are using the right E-mail address. Most of us have multiple, so you'll have to check which one you used for our website. Your e-mail address must be in this format: [email protected] (or .net, .org, .edu, etc.). Also, if your computer is set to auto-fill the information, make sure it's the correct e-mail address and the current correct password for the email.
How to change/reset my password?
If you have attempted to log in multiple times and it was unsuccessful, please follow the instructions below:
- Click on My Ormoda
- Click on Sign in and then click on Forgot your password?
- Enter your email address in the Email Address field
- Fill in the Captcha
- Click on reset my password
- If you have an associated account with Ormoda, you will then receive an email to reset the password (to the email you entered)
- If you do not receive the reset your password email:
- Please check that the correct email was entered
- Please check the Spam/Junk mail folder in your email
- If you still did not receive the reset a password email after an hour of attempting to reset the password, please contact our support team
